I meet hundreds of potential customers each and every year, who are all looking for the same thing….. A reliable cleaning company that can provide “Value for Money”, not just at the beginning but throughout the length of the contract. This sounds easy to achieve, but it actually takes serious investment and commitment to building a strong operations team. So where do sales fit into this “Value for Money” ethos that our customers are so eagerly demanding. It’s easy…. and it all starts with making sure we listen!
Company News
The Way Forward
The recent Referendum and decision for the United Kingdom to leave the European Union has created an amount of uncertainty both politically and throughout business.
Football Shirt to Work day
Everyone has been affected by cancer. Some personally, some where family members have suffered and certainly we all have friends who have fought this terrible disease. Cancer Research is a wonderful charity and on Friday 22nd April they’re having a ‘Football Shirt to Work’ day.
Refer a Friend
We’re always looking for the very best people we can find and have for a couple of years used our ‘Refer a Friend’ scheme to attract and keep great staff. A couple of staff recently introduced members of their family / friends and were surprised when we explained that they would get paid for it! So this is how it works,
If you introduce a friend or family member and they stay with us for four consecutive months in the job allocated, we’ll pay £40 in your following month’s pay. It really is that simply, no catches, we just want brilliant people to join us.
So, if you know of anyone wanting work and you already work with us, please point them in the direction of the office (0191 2720825) or any of the Operations team and we’ll ensure you’ll get paid on the fifth month after they start work.
Edwards Above and Beyond Awards for April / May
At our May operations meeting the team decided on two wonderful members of our cleaning team for the “Edwards Above and Beyond Awards”.
First is Paula Green (pictured above) who cleans a doctors surgery in Newcastle. The surgery recently had a CQC Audit and came in the top 4% in the UK for cleanliness. This is a fantastic achievement and we’re so proud of Paula. Paula has been with us since March 2010 and also does another job for us at a solicitors in Newcastle. Well done Paula.
Our second winner has also been with us for quite a while. Margaret Naunton joined us in June 2007 and has always helped us in covering work and when Margaret’s own jobs have been audited by our operations team they always comment that there was ‘Nothing at all to find’. Margaret is highly thought of by our staff and the clients she cleans. Thank you Margaret, you’re a star.
A little something is on the way to you both. Thank you.
Edwards Above and Beyond Award
Every other month our Management Team will choose two members of staff who have gone “Above and Beyond” to provide service excellence to our customers. The winners will receive a gift voucher as a small ‘thank you’ and we’ll sing their praises on our website and on our Face Book page.
The first of our two winners is Carole Georgeson (pictured) who has been a great help to our Operations Team by helping with one off cleans, weekend work and deep cleans in new start up accounts. Barbara Brown, Senior Operations Manager said “Carole has been an absolute God-send over the past few months”. Thank you Carole, your gift voucher will be posted over the next couple of days.
Amanda Storey is our second winner as chosen by Craig Fraser, Operations Manager who said “Amanda’s work is just brilliant, I try and find something to mention in our audits but there’s nothing to find!” The clients love Amanda and is a worthy winner of our Above and Beyond Award. Well done and thank you Amanda.
We’ve moved!
With continued expansion comes the requirement for more space for people, stock, paperwork and area’s for meetings etc.
Hexham Junior Football Club Sponsorship
We are delighted and very proud to be the sponsors of Hexham Under 17’s football team for 2014-2015. We’d like to wish them every success (and enjoyment) for the season.
Happy Birthday to us!
On the 1st September 2003 we started trading as Edwards Commercial Cleaning and 11 years later we’re now employing over 200 staff and operating throughout the North East and Yorkshire.
Excellent Audit Result
One of the markets we specialise in is the clinical industry where we clean a lot of dental and doctor surgeries and we do work directly for the Primary Care Trust (NHS). The largest site we look after has today had an audit to ensure that we are compliant with our Service Level Agreement and we do this by working to stringent Key Performance Indicators (KPI’s). We’re delighted to have achieved a 99% score. Huge congratulations to the team and Operations Managers who work so very hard to ensure that standards remain consistently high.
